Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It also must not have been custom designed for you. If for some reason the custom designed product you receive varies greatly from the proof you would have received and approved prior to printing, you may be eligible for a refund or an exchange.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@pixelmintstudio.com.Â
Shipping returns
Please contact us at sales@pixelmintstudio.com to receive return shipping instructions.
You will be responsible for paying for your own shipping costs for returning your item. Initial shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at sales@pixelmintstudio.com for questions related to refunds and returns.